Privacy Policy

Last updated: January 29, 2026

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

  • Name, email address, and contact information
  • Company details and business information
  • Financial and billing information
  • Usage data and analytics information
  • Communication records and support requests

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you. Specific uses include:

  • Providing and maintaining our business management services
  • Processing payments and managing customer relationships
  • Sending transactional emails and support communications
  • Analyzing usage patterns to improve our services
  • Ensuring compliance with South African regulations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with:

  • Service providers who assist in our operations (payment processors, hosting services)
  • Legal authorities when required by South African law
  • Business partners with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, unless required by law to retain it longer. You may request deletion of your personal information at any time.

Your Rights

Under POPIA and applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Data portability

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

International Data Transfers

All personal information is stored and processed within South Africa in compliance with POPIA. We do not transfer personal information outside of South Africa without appropriate safeguards.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Contact Us

If you have any questions about this Privacy Policy or need to exercise your rights, please contact us:

  • Email: sales1@cloudst.co.za
  • Phone: +27 87 821 6494
  • Address: Johannesburg, South Africa
  • Information Regulator: www.justice.gov.za/inforeg

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and, where appropriate, sending you an email notification.